Draft document. Pending review by qualified legal counsel before publication.
1. Overview
This page describes the general framework for refund requests. Specific refund terms applicable to your order are confirmed at the time of purchase — this page does not itself promise a specific refund window or amount.
2. How to Request a Refund
Email sales@omccloud.com with your order details and the reason for your request. Requests are reviewed on a case-by-case basis.
3. Non-Refundable Items
Custom configurations that have already been provisioned, and any add-ons already delivered (such as software licenses), are generally non-refundable once activated.
4. Processing Time
Approved refunds are processed using the original payment method. Processing times can vary by payment provider.
5. Contact
Questions about this policy can be sent to sales@omccloud.com.